Shopping Cart

0 items
Welcome to our store!

Dropdown Categories

TERMS OF USE & CONDITIONS



1. THE PAGE

CARIOPTICS ("we", "us") website (our, this "Site") and related services are made available to you in compliance with the following Terms of Use & Conditions (TUC). Please read them carefully before placing any orders. CARIOPTICS is a trade mark of CARI STYLE LTD. registered in Bulgaria under number 11724/­1997. Our registered office is located on 54, Knyaginya Maria Louisa Blvd., 1202 Sofia, Bulgaria, and our VAT number is BG121474223.

In particular we wish to draw your attention to our policies regarding the terms of purchase within the TUC and our Privacy Policy. If you are under 16 you must let your parent or relative be aware of CARIOPTICS Privacy Policy before using this Site or any of its services. However, we reserve the right to only accept orders from those over 18. We may modify these TUC in future, but if you do not agree to any change to TUC then you must immediately stop using this Site. Any changes made after you have placed an order will not affect that order unless we are required to make such a change by law.

2. REGISTRATION

In order to use the services or features of this Site, you will need to get registered. During registration you’ll be asked to provide information about yourself or your Company. Should any of your registration data change in future, please update it immediately with the Site. We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify CARIOPTICS immediately in case of any breach of security or unauthorized use of your account. Please refer to our Privacy Policy about the way we use your data.

3. ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details, such as: your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide valid and correct payment details, and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals who meet the CARIOPTICS terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to CARIOPTICS, whose applications are acceptable to CARIOPTICS and who have authorized CARIOPTICS to process a charge or charges on their credit/debit card with the total price amount of the merchandise ordered. CARIOPTICS reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. 
By finalizing the order you explicitly authorize us to perform credit checks and where CARIOPTICS feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use your Personal Information in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy for further information about the way we use your data.

4. ORDERS

All orders subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by another customer until they have not been paid. CARIOPTICS offers products for sale that are in stock and available for dispatch from our warehouse. In this case you will be given the possibility to perform an Advance Payment for such item(s) and in this case you perform an Advance Purchase. This will ensure that you’ll receive this item in priority. Your rights regarding Advance Purchase are the same as those for any other cash purchase at CARIOPTICS stores. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery.
Please be aware that we may be unable to deliver selected Advance Payment merchandise due to circumstances out of our control such as: acts of nature, fire, storms and bad weather conditions, etc., described as Force Major circumstances in INCOTERMS. In these cases you’ll be notified by email and we’ll refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. CARIOPTICS will store a record of your transactions at least for one year.

5. PRICING POLICY

Prices shown on Site are in a currency chosen by you, and are VAT inclusive. These prices subject to change if the applicable currency rate changes before your order has been accepted or they acquired certain variation within this period. CARIOPTICS delivers on CIF(1) basis for EU countries, and DAP(2) for the countries outside EU in compliance with INCOTERMS 2010 (last edition).

In case (2) beneficiary/recipient is responsible for the Customs clearance, including all duties and taxes that goods may be imposed. If your credit/debit card is not denominated in the currency chosen by you (menu 'SHOW PRICES IN' in the header), the final price will be calculated in accordance with our bank applicable exchange rates at the moment of passing your card details to the VPOS terminal for transaction.

6. ACCEPTANCE OF YOUR ORDER

Once your order has been placed, you will receive from us an email acknowledging your order details. This email is NOT an acceptance of your order, but just a confirmation that we did receive it. Unless you cancel your order, acceptance of your order and completion of the contract between you and CARIOPTICS will be completed AFTER emailing you a CONFIRMATION that goods are available and we expect payment. Upon crediting our bank account goods will be dispatched. The Sale Contract is therefore concluded in Sofia, Bulgaria, and the language of this contract is Bulgarian. 
We prereserve the right not to accept your order if authorization of payment has been rejected by some reason or you do not meet the eligibility criteria set out by TUC herein. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; for removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

7. PAYMENTS

Payment can be performed using any kind of Visa, MasterCard & Maestro cards and through any other method that is duly published on the Site. Payment will be debited from your account once your order has been accepted and confirmed by CARIOPTICS. By finalizing the order, you confirm that the credit/debit card used belong to you or you've been explicitly authorised by the card owner/holder to pay through it. All credit/debit card holders are subject to validation checks and authorization by the card/bank issuer. If the card issuer refuses to authorize payment to CARIOPTICS, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Wirecard, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered CARIOPTICS user/customer, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions that you initiate. In order to make your payments safe and secure, CARIOPTICS uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. But in the absence of negligence on our party we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

8. INSURANCE AND DELIVERY

CARIOPTICS insures each purchase until it reaches the shipping address advised by you. We require a signature for any goods delivered and in that moment responsibility for your purchased goods passes to you. If by some reasons you have specified a recipient who is not you (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by CARIOPTICS party, and responsibility passes in the same way as stated above. Please note that we aim to dispatch all orders within 2-3 days unless otherwise agreed. Estimated delivery times are to be comprised only as a guide line and commence from the date of dispatch. We are not responsible for any delays caused by destination Customs clearance processes or by other reasons out of our control.

9. CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

If you are based in EU, i.e. under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order by sending us a written notice. Notice can be given any time after your order has been placed, up to 7 (seven) working days from the day after you received your order confirmation. Notice of Contract Cancellation under the DSRs must be given in writing to: Customer Care Department, CARIOPTICS 7 Slaveikov SQ., 1000 Sofia, Bulgaria, or by email to abc@carioptics(dot)com. All orders cancelled under the DSRs we’ll refund in full, including shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: CARIOPTICS, 7 Slaveikov SQ., 1000 Sofia, Bulgaria. All items must be returned unused and in their original condition/packing as been sent by us. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and you will be liable for any damage until we receive them at our address. In case of dispute, we also recommend you retain a proof of sending. Refund(s) will be issued within 30 days after receiving your cancellation notification. If we do not receive the cancelled ordered items back, we will arrange to have it collected from you at your own cost.
Please note that you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up to 7 working days from the day you did receive your order, by email or post as described above, i.e. before requesting your RMA through your CARIOPTICS account.

10. RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE

As an alternative to using your rights under the DSRs, you may prefer to return or exchange items using our returns and exchanges service. You must request your Returns Merchandise Authorization (RMA) number within 14 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. Please refer to our Returns & Exchanges policy for further information. Shipping on the replacement item is at your cost and exchanges made to destinations outside EU will be processed for Customs clearance and therefore any relevant import duty and tax charges will apply.

11. OUR POLICY

Items should be returned unused and with all CARIOPTICS tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Please email abc@carioptics(dot)com if any of your purchases have been delivered without CARIOPTICS tags. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

12. FAULTY GOODS

Goods are faulty if they are received as damaged or where a manufacturing defect occurs within 1 (one) month after purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it by same product of same size/quantity, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you’ll be entitled to a full refund.

13. INTELLECTUAL PROPERTY RIGHTS

Using Site and its contents grants no rights to you regarding copyrights, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in Content section below), including CARIOPTICS software, HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are allowed to use the Content only as expressly authorized by CARIOPTICS and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of above listed materials to any other server, location or support for publication, reproduction or distribution is explicitly prohibited.

14. CONTENT

In addition to the Intellectual property rights mentioned above, "Content" means any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. CARIOPTICS tries to ensure that the information on this site is accurate and complete. We do not promise that CARIOPTICS Content is accurate or error-free. We do not promise that the functional aspects of the Site or/and Content will be error-free, or that this Site or/and Content or/and the hosting server are free of viruses or other harmful components. We always recommend that all users on Internet should be certain they have up to date virus protecting software installed. By posting herein, you agree to be solely responsible for the content of all information you contribute/share. You also grant to CARIOPTICS a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed, but CARIOPTICS does not commit to check all contents and will not be liable for third party posts. If you have a complaint/claim about any posts, please notify abc@carioptics(dot)com. CARIOPTICS reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, so information you consider as confidential should not be posted herewith.

15. PHOTOS

The colors of the goods, shown on this Site, may slightly vary in comparison to originals - depending on the capabilities of your monitor/device.

16. NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any part of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity, on your own Site.

17. YOUR ACTIVITY

You agree that you will be personally responsible for using this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you were or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TUC, we may deny your access to this Site on a temporary or permanent basis.

18. THIRD PARTIES SITES

In this Site we may include hyperlinks to other websites or resources operated by parties other than CARIOPTICS, including advertisers. CARIOPTICS has not reviewed all of the sites linked to its Web Site and shall not been responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

19. YOUR RIGHTS

You have certain rights under the law. In Bulgaria these include: That any products you order through this Site will be of satisfactory quality, fit their intended purpose, and will conform to any description given on this Site; certain remedies if a product is defective; and a right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective. Nothing in the TUC herein is intended to affect these rights. 
For more information about your rights contact your local Citizens Advice Bureau or Commission for Consumers Protection, Sofia.

20. LIMITS ON OUR LIABILITY

We accept liability for death and personal injury arising from our negligence or such of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. Nothing in the TUC is intended to affect your rights under the law (see "Your Rights" above). If CARIOPTICS breaches TUC we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. We shall only be liable for losses up to 150% of the total value of goods purchased. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are not responsible for failure to meet any of our obligations under the TUC where such a failure is due to events beyond our reasonable control.

21. COMPENSATION

At our request you agree to compensate us fully, defend us, and hold us CARIOPTICS harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of TOS by you, including use by any other persons accessing this Site using your Internet account caused by your action or inaction.

22. OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and CARIOPTICS as a result of the TUC or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent or employee of CARIOPTICS, and we shall not be liable for any representation, act, or omission on your party.

23. NO WAIVER

If you breach the TUC and we take no action against you, we still be entitled to use our rights and remedies in any other situation where you breach the TUC.

24. GDPR • General Data Protecion Regulation (EU) 2016/679

Our e-commerce is in full compliance with the General Data Protection Regulation. By using this site you consent to the use of your data.

25. GOVERNING LAW

The TUC, along with all our policies and procedures, are governed and should be interpreted in accordance with the relevant Bulgarian law, where the Arbitration Court at the Bulgarin Chamber of Commerce & Industry will have exclusive jurisdiction in case of litigation.